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	<title>Skitzzo.com &#187; Google</title>
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		<title>Twitter to #FixReplies Users: We Can&#8217;t But Please Be Quiet</title>
		<link>http://skitzzo.com/archives/twitter-covering-up-incompetence.php</link>
		<comments>http://skitzzo.com/archives/twitter-covering-up-incompetence.php#comments</comments>
		<pubDate>Wed, 13 May 2009 18:24:46 +0000</pubDate>
		<dc:creator>Ben Cook</dc:creator>
				<category><![CDATA[Google]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Twitter]]></category>

		<guid isPermaLink="false">http://skitzzo.com/?p=123</guid>
		<description><![CDATA[Update 2: Twitter says they've learned a lot and responded with another blog post saying:

    The problem with the setting was that it didn't scale and even if we rebuilt it, the feature was blunt. It was confusing and caused a sense of inconsistency. We felt we could do much better.

I still don't understand where they're getting that the feature was confusing or caused a sense of inconsistency from. If you used it, you saw every tweet from the people you follow. That seems pretty simple to me.
<strong>Update:</strong> Due to the uproar over the "small settings update" Twitter has published a <a href="http://blog.twitter.com/2009/05/whoa-feedback.html" target="_blank">new blog post</a> saying:
<p style="padding-left: 30px;">The engineering team reminded me that there were serious technical reasons why that setting had to go or be entirely rebuilt—it wouldn't have lasted long even if we thought it was the best thing ever.</p>

In other words, , "Remember how we told you we killed the option because it was undesirable and confusing"? Well really we had to kill it off because we don't have enough resources to run our service."

Bottom line: Twitter lied.]]></description>
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<p><strong>Update 2:</strong> Twitter says they&#8217;ve learned a lot and responded with another blog post saying:</p>
<blockquote><p>The problem with the setting was that it didn&#8217;t scale and even if we rebuilt it, the feature was blunt. It was confusing and caused a sense of inconsistency. We felt we could do much better.</p></blockquote>
<p>I still don&#8217;t understand where they&#8217;re getting that the feature was confusing or caused a sense of inconsistency from. If you used it, you saw every tweet from the people you follow. That seems pretty simple to me.</p>
<p>The post continues:</p>
<blockquote><p>So here&#8217;s what we&#8217;re planning to do. First, we&#8217;re making a change such that any updates beginning with @username (that are not explicitly created by clicking on the reply icon) will be seen by everyone following that account. This will bring back some serendipity and discovery and we can do this very soon.</p></blockquote>
<p>So wait, only @replies that <em>aren&#8217;t</em> generated by clicking the reply button will be shown? Meaning users now have to choose whether they want all of their followers to see a reply, or whether they want to link the reply to the tweet they&#8217;re actually replying to?</p>
<p>And that&#8217;s supposed to be making things LESS confusing? Riiiight.</p>
<p>@Biz concludes by saying</p>
<blockquote><p>Second, we&#8217;ve started designing a new feature which will give folks far more control over what they see from the accounts they follow. This will be a per-user setting and it will take a bit longer to put together but not too long and we&#8217;re already working on it. Thanks for all the great feedback and thanks for helping us discover what&#8217;s important!</p></blockquote>
<p>And wait a minute, did you just call this an important issue? I thought the feature wasn&#8217;t used by anyone and too confusing.</p>
<p>Putting that issue aside, this <strong>actually does </strong>sound like an improvement. What makes Twitter great is the ability of users to turn it into whatever they want it to be.</p>
<p>Of course, given Twitter&#8217;s history of down time, problems with scaling, and their recent pathetic attempt at a cover-up, I&#8217;m not going to be holding my breath on these new features.</p>
<p>@Biz says that Twitter learned a lot from this flap.</p>
<p>Judging from their continuing unwillingness to simply admit they lied about the reason initially and are simply unable to continue to support the feature, I&#8217;m not sure they learned anything at all.</p>
<p>====================</p>
<p><strong>Update:</strong> Due to the uproar over the &#8220;small settings update&#8221; Twitter has published a <a target="_blank" href="http://blog.twitter.com/2009/05/whoa-feedback.html" target="_blank">new blog post</a> saying:</p>
<p style="padding-left: 30px;">The engineering team reminded me that there were serious technical reasons why that setting had to go or be entirely rebuilt—it wouldn&#8217;t have lasted long even if we thought it was the best thing ever.</p>
<p>In other words, &#8220;Remember how we told you we killed the option because it was &#8216;undesirable and confusing&#8217;? Well really we had to kill it off because we don&#8217;t have enough resources to run our service.&#8221;</p>
<p>Bottom line: <span style="text-decoration: underline;"><strong>Twitter lied</strong></span>. (&amp; I&#8217;ll now be using the #TwitterLied hashtag)</p>
<p>Rather than admitting that despite taking on millions in venture capital, they still don&#8217;t have the resources needed to continue running their service properly.</p>
<p>As experienced as the Twitter founders are in social media, I&#8217;m a bit surprised they&#8217;d try and then admit to a cover-up of this magnitude. As always, their failure is now an even bigger story than it would have been if they&#8217;d have been open and honest with their users from the start.</p>
<p>====================</p>
<p>As many Twitter users will notice this morning, #fixreplies, #TwitterFail, &amp; Goodbye People I are all trending topics.</p>
<p>For those of you wondering what this is all about, I&#8217;d point you over to Twitter&#8217;s blog post announcing the &#8220;small settings update&#8221; but in reality that wouldn&#8217;t help much.</p>
<p>Why? Because Twitter apparently doesn&#8217;t explain things very well.</p>
<p>Maybe it&#8217;s because they&#8217;re used to only using 140 characters, but whatever the reason, the result has been a mass of confusion in the Twitterverse.</p>
<h3>Your Reply Tab Hasn&#8217;t Changed</h3>
<p>Despite the many panicked tweets you may have seen on the subject,  you&#8217;re STILL able to see every message that mentions your Twitter name.</p>
<p>Whether you follow that person or not, if they @reply or drop your Twitter handle in a tweet, it will show up in your @replies tab.</p>
<h3>What Twitter Broke</h3>
<p>What Twitter actually changed, was a setting that they say many users didn&#8217;t use or understand in the first place. If you <a target="_blank" href="http://twitter.com/Skitzzo" target="_blank">follow me on Twitter</a>, and I @reply to someone that you don&#8217;t follow, you will no longer see my tweet.</p>
<p>Judging from my debate with <a target="_blank" href="http://twitter.com/danzarella" target="_blank">@DanZarella</a> (who by the way is a good guy to follow for Social Media info) this morning, it seems that some people may not understand why you would even WANT to see a one sided conversation.</p>
<h3>Who Cares?</h3>
<p>Personally, I find it&#8217;s the best way to discover new users that I would like to follow. If I see several people in my Twitter stream responding to a person I don&#8217;t know, chances are I&#8217;ve just found someone else useful to follow.</p>
<p>Also, there are a lot of questions being asked and answered on Twitter. And just like in grade school, even if I wasn&#8217;t the one asking the question, the response might be quite useful to me.</p>
<p>By eliminating the option, Twitter has essentially forced you to only be exposed to people you&#8217;re already following. Rather than frequently being introduced to new people to follow, Twitter has moved us into our own exclusive cliques.</p>
<h3>Why Remove the Option?</h3>
<p>The only reasoning for this change that <a target="_blank" href="http://blog.twitter.com/2009/05/small-settings-update.html" target="_blank">Twitter gave</a> was that:</p>
<p style="padding-left: 30px;">&#8221; receiving one-sided fragments via replies sent to folks you don&#8217;t follow in your timeline is undesirable. Today&#8217;s update removes this undesirable and confusing option.&#8221;</p>
<p>You know what was cool about options? They&#8217;re optional. As in if you don&#8217;t like the feature you can turn it off. If you do like it, great, use it!</p>
<p>So, rather than allowing users to determine whether the option was &#8220;undesireable&#8221; on their own, they&#8217;ve made the decision for you.</p>
<p>Rather than doing a better job of explaining the supposedly &#8220;confusing option&#8221; they just disabled it, pissing off the users who <em>liked </em>the option.</p>
<p>Heaven forbid Twitter would actually educate their users on the option, possibly allowing them to get even more value out of their service.</p>
<h3>New Features!</h3>
<p>But don&#8217;t worry! Twitter will</p>
<p style="padding-left: 30px;">&#8220;be introducing better ways to discover and follow interesting accounts as we release more features in this space.&#8221;</p>
<p>Now, I&#8217;m no expert but if you have to create a new feature to replace the one you just killed off, maybe the old one had some value after all.</p>
<p>But just to get ahead of the curve, I&#8217;d like to put in a request to Twitter for a new feature. I&#8217;d really like to be able to follow ALL of the tweets of people I follow, not just the ones directed at people I already follow.</p>
<p>In other words, give us back the option you just took away.</p>
]]></content:encoded>
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		<item>
		<title>Google Adsense Policies: Now With More Hypocrisy!</title>
		<link>http://skitzzo.com/archives/google-adsense-policies-now-with-more-hypocrisy.php</link>
		<comments>http://skitzzo.com/archives/google-adsense-policies-now-with-more-hypocrisy.php#comments</comments>
		<pubDate>Wed, 29 Apr 2009 14:30:07 +0000</pubDate>
		<dc:creator>Ben Cook</dc:creator>
				<category><![CDATA[Google]]></category>

		<guid isPermaLink="false">http://skitzzo.com/?p=113</guid>
		<description><![CDATA[Google just updated the guidelines that all AdSense publishers must abide by... but somebody had better tell the AdWords team.

Now, Google is obviously well within their rights to set whatever kind of guidelines they want, it'd just be nice if they bothered to adhere to them as well.

While Google is more than happy to charge advertisers for AdWords placement they apparently don't want their publishers to have anything to do with sites on topics such as the "sale of prescription drugs":

<img class="size-full wp-image-114" title="buy-viagra-online-ads" src="http://skitzzo.com/wp-content/uploads/2009/04/buy-viagra-online-ads.jpg" alt="AdWords doesn't have a problem with prescription drugs" width="348" height="242" />]]></description>
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<p>Google just updated the <a target="_blank" href="https://www.google.com/adsense/support/bin/answer.py?answer=48182&amp;hl=en" target="_blank">policies</a> that all AdSense publishers must abide by&#8230; but somebody had better tell the AdWords team.</p>
<p>Google actually made quite a few changes (and as usual JenSense has a <a target="_blank" href="http://www.jensense.com/2009/04/28/new-adsense-policies-released-today/" target="_blank">great rundown of it all</a>) but one section jumped out at me immediately.</p>
<p>The Content Guidelines section now reads:</p>
<blockquote><p>&#8220;Sites with Google ads may not include or link to:</p>
<ul>
<li>Pornography, adult or mature content</li>
<li>Violent content</li>
<li>Content related to racial intolerance or advocacy against any individual, group or organisation</li>
<li>Excessive profanity</li>
<li>Hacking/cracking content</li>
<li>Gambling or casino-related content</li>
<li>Illicit drugs and drug paraphernalia content</li>
<li>Sales of beer or hard alcohol</li>
<li>Sales of tobacco or tobacco-related products</li>
<li>Sales of prescription drugs</li>
<li>Sales of weapons or ammunition (e.g. firearms, firearm components, fighting knives, stun guns)</li>
<li>Sales of products that are replicas or imitations of designer goods</li>
<li>Sales or distribution of coursework or student essays</li>
<li>Content regarding programs which compensate users for clicking ads or offers, performing searches, surfing websites or reading emails</li>
<li>Any other content that is illegal, promotes illegal activity or infringes on the legal rights of others</li>
</ul>
</blockquote>
<p>It seems Google is no longer content to dictate what kind of content can appear on your site, they also now control who you can <strong>link</strong> to.</p>
<p>Now, Google is obviously well within their rights to set whatever kind of guidelines they want, it&#8217;d just be nice if they bothered to adhere to them as well.</p>
<p>While Google is more than happy to charge advertisers for AdWords placement they apparently don&#8217;t want their publishers to have anything to do with sites on topics such as the &#8220;sale of prescription drugs&#8221;:</p>
<div id="attachment_114" class="wp-caption alignnone" style="width: 348px">
	<img class="size-full wp-image-114" title="buy-viagra-online-ads" src="http://skitzzo.com/wp-content/uploads/2009/04/buy-viagra-online-ads.jpg" alt="AdWords doesn't have a problem with prescription drugs" width="348" height="242" />
	<p class="wp-caption-text">AdWords doesn&#39;t have a problem with prescription drugs</p>
</div>
<p>or  the &#8220;sale of tobacco or tobacco-related products&#8221;:</p>
<div id="attachment_116" class="wp-caption alignnone" style="width: 344px">
	<img class="size-full wp-image-116" title="cheap-cig-ads1" src="http://skitzzo.com/wp-content/uploads/2009/04/cheap-cig-ads1.jpg" alt="Google knows cigarettes are tobacco products right?" width="344" height="222" />
	<p class="wp-caption-text">Google knows cigarettes are tobacco products right?</p>
</div>
<p>Now, unless I&#8217;m mistaken, those blue underlined things that you click on are links right?</p>
<p>To be fair, these changes to the AdSense policies are new. I suppose it&#8217;s possible the AdWords team didn&#8217;t get the memo or maybe they haven&#8217;t finished rounding up all the advertising sites to cut ties with.</p>
<p>But I&#8217;m sure they&#8217;re working feverishly to stop accepting all that money from sites that sell Viagra or any other prescription drugs. I mean, Google wouldn&#8217;t expect you to follow a set of rules that they have abandoned themselves, in favor padding their bottom line&#8230; would they?</p>
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